SoftExpress helps laboratories manage the day-to-day activities of an active outreach program. A convenient management tool, SoftExpress offers courier tracking, customer service tools, and inventory management to support client activity and maintain high service levels to customers.
The courier tracking module allows the laboratory to track and manage pick ups and deliveries, track orders and manage customer inquiries regarding specimen tracking.
Customer support service desk features like incident/case management, allow you to automate service request logging, prioritization, monitoring, escalations and notifications, as well as track causes, symptoms, cases and accounts.
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